Guest Experience and Service Automationfor Restaurants & Hotels

Customer visits the restaurant or books a room. If a table is available, reception assigns it and provides a unique PIN for secure access.

Waitlist Option: If no table is available, reception adds the customer to the waitlist with a queue number and estimated waiting time. When a table becomes available, reception automatically allocates it to the waitlisted customer.

Customer scans the QR code displayed on the table or in the room using their mobile device.

Customer enters the PIN provided by reception. Upon successful verification, they gain access to the digital menu and services.

Customer can place food orders and make service requests such as calling a waiter, requesting pillows for rooms, high chairs for restaurants, or other amenities.

Table Transfer: If a customer wants to change tables, the butler can seamlessly transfer the customer to a different table while preserving their orders and service requests.

Orders and service requests are instantly routed to the kitchen dashboard where staff can update status, mark items as preparing, ready, or completed.

Customer can view real-time updates for both orders and service requests directly in the app, staying informed about the status of their requests.

When the customer is ready to leave, reception generates the bill which includes all orders, service charges, and automatically calculates the time spent at the table or in the room.